Câu hỏi và đáp án môn Tiếng Anh thương mại EHOU, hỗ trợ học trực tuyến tại Đại học Mở Hà Nội
Hướng dẫn tìm nhanh trên trình duyệt: Ấn Ctrl+F sau đó nhập câu hỏi và nhấn Enter.
Câu hỏi 1: ……make a memo lengthy
- Always
- Never
- Often
- Usually
Câu hỏi 2: A letter of complaint usually consists of
5 parts- 3 parts
- 4 parts
- 6 parts
Câu hỏi 3: A memo
- Can’t be signed
- Does not need to be signed
- Must be signed
- Should be signed
Câu hỏi 4: A memo contains
- To, From, Date, Subject Headings, and Message sections
- From, Date, , and Message sections
- To, Date, , and Message sections
- To, From, Date, and Message sections
Câu hỏi 5: A memo contains
- To, From, Date, , and Message sections
- From, Date, , and Message sections
- To, Date, , and Message sections
- To, From, Date, and Message sections
Câu hỏi 6: A memo contains
- To, From, Date, Subject Headings, and Message sections
- From, Date, , and Message sections
- To, Date, , and Message sections
- To, From, Date, and Message sections
Câu hỏi 7: A memo is a ………..communication conveying your thoughts, reactions or opinion on something
- Long but to the point
- Short and indirect
- Short and to the point
- Short or to the point
Câu hỏi 8: A report requires …….underlined at the top
- A date
- A name
- A title
- An address
Câu hỏi 9: An application letter is
- To apply for a job
- To complain
- To make an enquiry
- To request an action
Câu hỏi 10: An application letter is divided into
- Four paragraphs
- Five paragraphs
- Three paragraphs
- Two paragraphs
Câu hỏi 11: Business letters are usually quite formal in style, so we should.
- Avoid writing sentences that are too long
- Use contractions
- Use verbs in passive forms
- Write sentences that include complicated or unnecessary language
Câu hỏi 12: Dear Sir/Madam is the salutation ……. of the business letter
- At the beginning
- At the end
- In the middle
- Not necessary
Câu hỏi 13: How many types of email are there?
- 2
- 1
- 3
- 4
Câu hỏi 14: If the letter is going to someone whose name you do not know, it starts with
- Dear John/ Marry
- Dear Mr. / Ms. Brown
- Dear Mr. John/ Ms. Marry, ……
- Dear Sir or Dear Madam or Dear Sir/Madam
Câu hỏi 15: If the letter is going to someone whose name you know, you can begin with
- Dear John/ Marry
- Dear Mr. / Ms. Brown
- Dear Mr. John/ Ms. Marry, ……
- Dear Sir or Dear Madam or Dear Sir/Madam
Câu hỏi 16: If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:
- Yours faithfully
- Best wishes
- Bests regards
- Yours sincerely
Câu hỏi 17: If you know the name of the recipient, you end the letter with
- Best wishes
- Bests regards
- Yours faithfully
- Yours sincerely
Câu hỏi 18: If your memo is longer than a page, you may want to include a separate …
- Closing segment
- Discussion segment
- Opening segment
- Summary segment
Câu hỏi 19: In a letter of complaint, we describe the cause and effect in
- Background
- Problem
- Solution
- Warning
Câu hỏi 20: In a letter of complaint, we describe the situation in
- Background
- Closing
- Problem
- Solution
Câu hỏi 21: In a letter of complaint, we describe what is expected from the recipientin
- Background
- Closing
- Problem
- Solution
Câu hỏi 22: In a letter of complaint, we describe what should be done to solve the problem in
- Background
- Closing
- Problem
- Solution
Câu hỏi 23: One of the advantages of emails over normal “snail- mail” letters is that they are …..
- Quick and direct
- Quick and indirect
- Quick or direct
- Slow but direct
Câu hỏi 24: Paragraph 1 in a letter of request is to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 25: Paragraph 1 in an application letter is
- To ask for an interview
- To describe your practical work experience
- To state that you are applying for the job
- To state your enthusiasm and interest
Câu hỏi 26: Paragraph 2 in a letter of request is to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 27: Paragraph 2 in an application letter is
- To ask for an interview
- To describe your practical work experience
- To state that you are applying for the job
- To state your enthusiasm and interest
Câu hỏi 28: Paragraph 3 in a letter of request is to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 29: Paragraph 4 in a letter of request is to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 30: Reports are matter of fact and to the point. Language is therefore ……
- Neutral and factual
- Informal
- Neutral or factual
- Subjective
Câu hỏi 31: The Subject Line in an email should be
- Indirect
- Informal
- Long
- Short
Câu hỏi 32: The expression “Hi/Hello + name ………….” in an email is an informal
- Salutation
- Conclusion
- Headline
- Opening
Câu hỏi 33: The expression “Hope to hear from you soon .” in an email is an informal
- Conclusion
- Headline
- Opening
- Salutation
Câu hỏi 34: The expression “I am writing to……….” in an email is in the
- Opening
- Closing
- Headline
- Salutation
Câu hỏi 35: The expression “I recommend that ….” is used in
- Conclusions
- Findings
- Proceedings
- Recommendations
Câu hỏi 36: The expression “I’m writing from __________ and I was wondering if you could…” is used to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 37: The expression “If you have questions about (my request / my order), please contact me at…” is used to
- Cover relevant background information and details
- Provide contact information
- Reiterate action and/or thank
- Request specific information or action
Câu hỏi 38: The expression “Just a quick note to……….” in an email is an informal
- Closing
- Headline
- Opening
- Salutation
Câu hỏi 39: The expression “Looking forward to your reply……….” in an email is in the
- Conclusion
- Headline
- Opening
- Salutation
Câu hỏi 40: The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to
- Acknowledge receipt of a complaint letter
- Apologize for the error or fault
- Regret the dissatisfaction
- Reject the complaint
Câu hỏi 41: The expression “Yours sincerely.” in an email is a very formal and rarely used
- Close
- Headline
- Opening
- Salutation
Câu hỏi 42: The ‘From’ section in a memo contains
- The name of the sender
- The date
- The main idea
- The name of the receiver
Câu hỏi 43: The heading segment should include
- To, From, Date, Subject
- From, Date,
- To, Date,
- To, From, Date
Câu hỏi 44: The heading segment should include
- To, From, Date,
- From, Date,
- To, Date,
- To, From, Date
Câu hỏi 45: The report ……be signed and dated
- Can’t
- Mustn’t
- Should
- Shouln’t
Câu hỏi 46: The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in
- Background
- Closing
- Problem
- Solution
Câu hỏi 47: The statement “I look forward to receiving your explanation of these matters.” is in
- Background
- Closing
- Problem
- Solution
Câu hỏi 48: The statement “Please send us a corrected invoice for $9,479.” is in
- Background
- Closing
- Problem
- Solution
Câu hỏi 49: The Subject Line in an email is the
- Closing
- Headline
- Opening
- Salutation
Câu hỏi 50: The ‘Subject’ section in a memo contains
- The date
- The main idea
- The name of the receiver
- The name of the sender
Câu hỏi 51: The ‘To’ section in a memo contains
- The name of the receiver
- The date
- The main idea
- The name of the sender
Câu hỏi 52: There are ……. basic reasons to write a memo
- 2
- 3
- 4
- 5
Câu hỏi 53: There should be ….. sub-sections in a report
- 2
- 3
- 4
- 5
Câu hỏi 54: We clearly state the purpose of communication in the
- Subject line
- “Date” section
- “From” section
- “To” section
Câu hỏi 55: We explain what the facts mean in
- Conclusions
- Findings
- Proceedings
- Recommendations
Câu hỏi 56: We explain what the report is about in
- Conclusions
- Findings
- Proceedings
- Terms of reference
Câu hỏi 57: We should close the memo with a ………..ending that states what actions we want the reader to take
- Friendly
- Threatening
- Unfriendly
- Warning
Câu hỏi 58: We suggest what action(s) should be done in
- Recommendations
- Conclusions
- Findings
- Proceedings
Câu hỏi 59: We write memos with purpose and make that purpose known in the
- First paragraph
- Fourth paragraph
- Second paragraph
- Third paragraph
Câu hỏi 60: When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could
- Reject the complaint
- Accept the complaint
- Do nothing
- Ignore the complaint
Câu hỏi 61: When we received a complaint letter, if we are sure that we are at fault, we should
- Accept the complaint
- Do nothing
- Ignore the complaint
- Reject the complaint
Câu hỏi 62: When we write a report, presentation and style are
- Important
- Not important
- Not necessary
- Useless
Câu hỏi 63: When writing a memo, we should keep paragraphs ….
- Formal
- Informal
- Long
- Short
Câu hỏi 64: When written properly, memos can be ……. in connecting the concern or issue of the writer with the best interests of the reader
- Very effective
- Impolite
- Inconvenient
- Unnecessary
Câu hỏi 65: Yours sincerely is ……. of the business letter
- At the end
- At the beginning
- In the middle
- Not necessary
