Câu hỏi và đáp án môn Tiếng Anh chuyên ngành du lịch 4 EHOU, hỗ trợ học trực tuyến tại Đại học Mở Hà Nội
Hướng dẫn tìm nhanh trên trình duyệt: Ấn Ctrl+F sau đó nhập câu hỏi và nhấn Enter.
Câu hỏi 1: “Although” ….
- makes an additional point
- indicates cause and effect
- makes a generalization
- introduces a contrast
Câu hỏi 2: “As a result” refers to …..
- a generalization
- additional point
- cause and effect
- a contrast
Câu hỏi 3: “Consequently” …..
- makes a generalization
- makes an additional point
- introduces a contrast
- indicates cause and effect
Câu hỏi 4: “Furthermore” ……..
- makes a generalization
- introduces a contrast
- makes an additional point
- indicates cause and effect
Câu hỏi 5: “However” …..
- makes a generalization
- indicates cause and effect
- introduces a contrast
- makes an additional point
Câu hỏi 6: “On the whole”….
- introduces a contrast
- makes a generalization
- makes an additional point
- indicates cause and effect
Câu hỏi 7: …………, women are more attracted by spa holidays than men.
- As a result
- However
- On the whole
- Although
Câu hỏi 8: ……cultural tourism attractions are part of our marketing mix, some of them don’t generate much money.
- As a result
- However
- Although
- On the whole
Câu hỏi 9: A hotel manager needs to …………administrative work everyday
- finish
- do
- take
- make
Câu hỏi 10: A hotel manager needs to make …. decisions
All of these above- aesthetic
- administrative
- financial
Câu hỏi 11: Action plan, resource pack, brochure and interactive displays are impotant in ……..
- Festvials
- Cultural tours
- Planning and exhibition
- Taking part in meetings
Câu hỏi 12: As a reponsible travel organization, we undertake……
- Reduce
- All of these above
- to reduce
- Reducing
Câu hỏi 13: Ask open qu…. that the other person can’t answer yes or no
- questions
- quote
- quotation
- quick
Câu hỏi 14: Avi tourism is a ……….
- None of these above
- Photography tour
- Cooking tour
- Birdwatching tour
Câu hỏi 15: Cultural visitors spend almost twice as much as city-break visiotors. …………, many overseas visitors cite “history/culture” as a motivation for visiting our country.
- As a result
- On the whole
- Furthermore
- However
Câu hỏi 16: Culture consists of ….
- ways of thinking
- customs
- beliefs
- All of these above
Câu hỏi 17: Culture refers to heritage of a nation like ….
- All of these above
- literature
- music
- architecture
Câu hỏi 18: Cut into the bone means…
- Reduce to a minimum
- In the near future
- Slow down
- For almost nothing
Câu hỏi 19: details/ you/ the/I/ all/if/ mind/ check/ again/ do?
- Do you mind if I check all the details again?
- If I check all the details again do you mind?
- If you do mind I check all the details again?
- Do you mind I check if the details again?
Câu hỏi 20: Example of Verb + infinitive is …..
- Mind
- Postpone
- All of these above
- Decide
Câu hỏi 21: For top quality dental treatment, we recommend …….
- to go
- go
- All of these above
- going
Câu hỏi 22: Have something interesting to say. If you know what is happening in the news, you have a …. to start a conversation
- opportunity
- time
- reason
- option
Câu hỏi 23: His clothes were ……. for a waiter. He wore jeans and a not very clean T-shirt
- inappropriate
- honest
- dishonest
- appropriate
Câu hỏi 24: Hotel managers usually ……….. the daily staff briefing
- have
- meet
- go to
- attend
Câu hỏi 25: How are business travellers different from ordinary travelers?
- All of these above
- Check-in procedures
- Class of travel
- Cost factors
Câu hỏi 26: I am getting used to …..
- A % B
- to trevel to the jungle
- travel to the jungle
- traveling to the jungle
Câu hỏi 27: I appreciate ……..
- Your help
- Your helping me and your help
- You help me
- Your helping me
Câu hỏi 28: I’ll give her your message.= I’ll ………. your messasge
- pass on
- get back
- get through
- put you through
Câu hỏi 29: I’m trying to put you through means….
- I’m trying to connect you now
- I’ll give her your message
- I’ll contact you again soon
- One moment, please
Câu hỏi 30: If you are a hotel manager, you need to ..…
- All of these above
- be energetic
- have excellent business sense
- be quick-thinking
Câu hỏi 31: Imagine ……… out under the stars in the Sahara Desert
- All of these above
- to sleep
- sleep
- sleeping
Câu hỏi 32: In a meeting:-Let’s make a start, shall we?- ……………………
- The aim of the meeting is to duscuss …
- Is there any other business?
- Do I take it we are all in agreement?
- What do you think about it?
Câu hỏi 33: In our country, it is ………… to address older people by their first name
- impolite
- unfriendly
- friendly
- polite
Câu hỏi 34: In the morning, the hotel manager …………breakfast arrangements
- check
- do
- attend
- review
Câu hỏi 35: In this tour, you can contribute to the community.
- Slum
- Photography tour
- Cooking tour
- Space
Câu hỏi 36: In this tour, you can experiment with new recipes
- Culinary
- Slum
- Space
- Genealogy
Câu hỏi 37: It’s been a long day, …….?
- hasn’t it?
- didn’t it?
- isn’t is?
- will it?
Câu hỏi 38: L…. more than you talk. Look the other person in the eye- don’t look around the room.
- Listen
- Like
- Link
- Look
Câu hỏi 39: Look! ………… I have a busy day tomorrow.
- I’m afraid I have to fo
- I will go now
- Why don’t we go
- Let’s go
Câu hỏi 40: Make sure that the people who call the customers are polite and unaggressive. What type of getting feedback is it?
- phone survey
- feedback on the website
- direct questions
- focus group
Câu hỏi 41: Mass tourism …………
- All of these above
- Is for large tourist reorts
- Is for big number of tourists
- Have low profit margin
Câu hỏi 42: Mass tourism is ……
- Expensive
- None of these above
- For 200 tourists
- For about 12 tourists
Câu hỏi 43: Mass tourists often stay in ….
- International hotel chain and Larger tourist resorts
- Homestay
- International hotel chain
- Larger tourist resorts
Câu hỏi 44: me/ credit/is/ you/ could/ what/ card/ tell/ number/ your?
- Could you tell me what your credit card number is?
- Could you tell me your credit card what number is?
- Could you tell me what is your credit card numer?
- Could you tell me what is credit card your number?
Câu hỏi 45: My battery is nearly flat = My battery has ……..
- run out
- passed on
- looked into
- got through
Câu hỏi 46: Niche tourism …………………..
- Is for small businesses
- Is for small group of tourists
- All of these above
- Have high profit margin
Câu hỏi 47: Niche tourism is …….
- For large tourist resorts
- For low spenders
- Cheap
- For high spenders
Câu hỏi 48: So, that was an interesting talk, ….?
- wasn’t it?
- didn’t it?
- isn’t it?
- hasn’t it?
Câu hỏi 49: Some examples of Verb + ing are…
- Take risk
- Want
- Consider
- Consider and take risk
Câu hỏi 50: The atmosphere was ……………. The reception didn’t smile or speak to me when I walked past and nobody offered to help me with my bags
- unwelcoming
- welcoming
- unfriendly
- friendly
Câu hỏi 51: The museum staff are still on strike. …………., we have had to cancel all visits.
- As a result
- On the whole
- However
- Although
Câu hỏi 52: The staff are hard-working and highly ……
- rewarded
- motivating
- rewarding
- motivated
Câu hỏi 53: Their primary motive is visiting a cultural destination and the result is intense experience about history and cultural heritage. They are …..
- Purposeful tourists
- Chance discovery cultural tourists
- Sightseeing cultural tourists
- Casual cultural tourists
Câu hỏi 54: There are ………main types of cultural touirsts
- 7
- 5
- 4
- 6
Câu hỏi 55: There is a strong ……. aspect of running a hotel
- theatre
- theatrically
- theatrical
- theory
Câu hỏi 56: They have no cultural reason when visiting a destination but feel excited by culture and have intense cultural experience.
- Purposeful tourists
- Chance discovery cultural tourists
- Sightseeing cultural tourists
- Casual cultural tourists
Câu hỏi 57: They have no cultural reasons even visit some cultural sites. They don’t understand or appreciate these sites. They are …….
- Sightseeing cultural tourists
- Chance discovery cultural tourists
- Casual cultural tourists
- Incidental cultural tourist
Câu hỏi 58: They visit a destination for a cultural reason but has general interest in it. They are ……….
- Purposeful tourists
- Sightseeing cultural tourists
- Chance discovery cultural tourists
- Casual cultural tourists
Câu hỏi 59: They visit cultural attractions but have weak interest in travel and prefer other pursuits. They are ….
- Casual cultural tourists
- Purposeful tourists
- Sightseeing cultural tourists
- Chance discovery cultural tourists
Câu hỏi 60: This tour helps you to find your family history
- Slum
- Culinary
- Genealogy
- Space
Câu hỏi 61: To check everyone agrees, you say: …………..
- The first item on the agenda is …
- Do we all agree? and Is that decided then?
- Do we all agree?
- Is that decided then?
Câu hỏi 62: To conclude the meeting, you say………………
- All of these above
- I think we’ve covereded verything
- So to sum up
- Is there any other business?
Câu hỏi 63: To introduce another topic, you say: “……”
- The aim of the meeting is ..
- Can we move on to …?
- The first item on the agenda is …
- Do we all agree?
Câu hỏi 64: Type of cultural tourists depend on …
- The result of their visit
- Their purpose
- Their purpose & The result of their visit
- Their money
Câu hỏi 65: What do you say to strike a conversation?
- I don’t think we’ve met before & We haven’t been introduced
- We haven’t been introduced
- I don’t think we’ve met before
- It’s been a long day, isn’t it?
Câu hỏi 66: What does a hotel inspector check ?
- Reservations
- Room serive
- All of these above
- Rooms
Câu hỏi 67: What does a hotel inspector check ?
- All of these above
- staff
- Restaurans
- Reception area
Câu hỏi 68: What is a good way to reward employees?
- Experience
- Time
- Voucher
- Money
Câu hỏi 69: What is good about “Focus group”?
- All of these above
- It makes customers feel part of the team
- Information can be detailed
- Hotel can obtain good qualitative date
Câu hỏi 70: What is the special feature of culinary tour?
- You can see animal in their natural environment
- You can learn with top class chef
- None of these above
- You can see the earth
Câu hỏi 71: What is the special feature of extreme tour?
- You can learn with top class chef
- You can see the earth
- You can go to the Arctic
- You can see animal in their natural environment
Câu hỏi 72: What is the special feature of genealogy tour?
- You can learn with top class chef
- You can go to the Arctic
- You can see animal in their natural environment
- You may discover your ancestral homeland where you don’t speak the language
Câu hỏi 73: What is the special feature of slum tour?
- You can contribute to the community
- You can dive under the ice
- You can see animals in the naural habitats
- You can get used to being weithless in the space
Câu hỏi 74: When a hotel inspector checks the restaurants, he makes sure …….
- Clean cutlery and plates
- Asked if customers enjoyed the meals
- Speed of service
- All of these above
Câu hỏi 75: When a hotel inspector checks the rooms, he makes sure …….
- Staff offers help with luggage
- Rooms are clean and tidy
- Rooms are clean and tidy & Erything is in place
- Erything is in place
Câu hỏi 76: When a hotel inspector checks the staff, he makes sure …….
- They are polite
- They are polite & They are friendly
- They are friendly
- Clean and tidy
Câu hỏi 77: When inspecting …….., they must be clean and tidy with en-suite facilities and everything is in place
- staff
- Rooms
- Reception area
- Restaurants
Câu hỏi 78: When inspecting …….., they must be polite, friendly and use name of guests
- staff
- Restaurants
- Rooms
- Reception area
Câu hỏi 79: When making a presentation, you should ….
- Greet the audience & Speak clearly
- Read from script
- Speak clearly
- Greet the audience
Câu hỏi 80: When making a presentation, you shouldn’t …..
- All of these above
- Use small font
- Stand in front of screen
- Use lots of colours
Câu hỏi 81: When making small talk, ………… people to each other. Make an effort to remember names and use them
- introduce
- take
- talk
- shake hands
Câu hỏi 82: When making small talk, offer your ………….. so that the other person doesn’t have to remember it
- card
- ID
- key card
- passport
Câu hỏi 83: Who usually sits in the front row?
- All of these above
- CEO
- Business travelers
- Sales representatives
Câu hỏi 84: Why do many tourists like Niche tourism?
- It is cheap
- You can have friends of same interests
- It is not crowded and You can have friends of same interests
- It is not crowded
Câu hỏi 85: Why does business travel decrease?
- Cuts in travel budget & Restrictive company policies
- Limited overnight stays
- Cuts in travel budget
- Restrictive company policies
Câu hỏi 86: Why does business travel increae?
- Economy picked up & Company no longer chase cost
- Restrictive company policies
- Economy picked up
- Company no longer chase cost
Câu hỏi 87: Why is “customer is always right”?
- All of these above
- They make business for your hotel
- It is good business ethics
- It sets as standard for the staff
Câu hỏi 88: Why should you smile while you are talking with customers?
- All of these above
- It raises your voice
- It makes your sound friendly
- It makes your sound warmer
Câu hỏi 89: You act as one of a group of customers with special needs, such as a person in a wheelchair or someone whose first language is not English and see how you are treated. What type of getting feedback is it?
- Mystery guest audit
- Staff interaction
- Phone survey
- Direct questions
Câu hỏi 90: You can dive under the ice in this tour.
- Wildlife
- Culinary
- Extreme
- Slum
Câu hỏi 91: You can see the animals in their natural environment.
- Cooking tour
- Extreme
- Space
- Wildlife
Câu hỏi 92: You can view the plane from a distance of 300 km.
- Cooking tour
- Wildlife
- Extreme
- Space
Câu hỏi 93: You use this type of getting feedback because there can be a great difference between what we think people want and what people really want
- Direct questions
- Focus group
- Feedback on the website
- Staff interaction
Câu hỏi 94: You/in/would/ filling/ me/ this/ for/ mind/ form?
- Would you mind filling in this form for me?
- Would you filling in this mind form for me?
- Filling in this form for me would you mind?
- Would you mind filling for me in this form?
