Tài liệu ôn thi môn dịch thuật du lịch TNU

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Tài liệu ôn thi môn dịch thuật du lịch TNU ngành Ngôn ngữ Anh, Đại học Thái Nguyên TNU.

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STT Câu Hỏi ĐA
1 A ____ is a sma A ______is a small portable electric lamp. Torch
2 A ____ is an official A ____ is an official stamp on your travel documents that allows you to enter a country. visa
3 A ______ is a soft A __________ is a soft bag for carrying clothes, etc, when travelling. holdall
4 A ______is a box A __________ is a box with a handle which you carry your clothes in when you are travelling. suitcase
5 A ______is a smal A __________ is a small knife that folds up so that you can carry it in your pocket. penknife
6 A ______kit is A __________ ____ kit is a box or bag with bandages, dressings and basic medicine used in an emergency. first aid
7 A ____is a piece A __________ is a piece of paper or a card which allows you to travel on (for example) a plane, ship, or train. ticket
8 A passenger who A passenger who cancels his reservation and asks for his money back will usually have to pay a __________ charge. cancellation
9 At the airport At the airport, go to the check-in, show them your ticket, give them your baggage, and collect your_____, which will show your seat number, boarding time and gate number. boarding card
10 Choose the right answer that stands for the underlined abbreviation below:  The tour operator isn’t very well known. What it needs is a really good PRO. Public Relations Officer
11 Choose the right answer that stands for the underlined abbreviation below: Passengers who check in late for their flight might be allowed through to the departure gate if they hurry, but most airlines try to discourage these HAG travelers. have-a-go
12 Choose the right answer that stands for the underlined abbreviation below:  I’m afraid the flight has been delayed. The new ETD is 21.30, and we hope to begin boarding at 20.45. Estimated Time of Departure
13 Choose the right answer that stands for the underlined abbreviation below:  Passengers who experience long delays at airports are entitled to an LRV from their airline so that they can get something to eat and drink. light refreshment voucher
14 Choose the right answer that stands for the underlined abbreviation below:  This is an RTW air ticket, beginning and ending in London, and going via Dubai, Hong Kong, Sydney, San Francisco, and New York. Round The World
15 Complete the conversation… Customer: Hello The right answer for gap (3) is: renewable energy sources
16 Complete the conversation… Customer: Hello The right answer for gap (4) is: solar powered
17 Complete the conversation… Customer: Hello The right answer for gap (5) is: environmentally friendly
18 Complete the conversation… Customer: Hello The right answer for gap (6) is: sustainability
19 Complete the conversation… Customer: Hello The right answer for gap (7) is: conservation projects
20 Complete the conversation… Customer: Hello The right answer for gap (8) is: cultural diversity
21 Complete the conversation… Customer: Hello The right answer for gap (9) is: raise awareness
22 Complete the conversation… Customer: Hello The right answer for gap (10) is: natural disasters
23 FILL THE GAP  UNESCO = United Nations Educational, Scientific and ______ Organization Cultural
24 FILL THE GAP  EFTA = European Free ______ Association Trade
25 FILL THE GAP  WICE = World ______ Council on the Environment Industry
26 FILL THE GAP  OECD = Organisation for ______ Co-operation and Development Economic
27 FILL THE GAP
The National Trust
The right answer for gap (3) is: promotes
28 FILL THE GAP
The National Trust
The right answer for gap (4) is: sustainable
29 FILL THE GAP
The National Trust
The right answer for gap (5) is: head offices
30 FILL THE GAP
The National Trust
The right answer for gap (6) is: branches
31 FILL THE GAP
The National Trust
The right answer for gap (7) is: trade name
32 FILL THE GAP
The National Trust
The right answer for gap (8) is: market
33 FILL THE GAP
The National Trust
The right answer for gap (9) is: word of mouth
34 FILL THE GAP
The National Trust
The right answer for gap (10) is: competitive
35 FILL THE GAP The resort has both 11 The right answer for gap (11) is: full-time
36 FILL THE GAP The resort has both 11 The right answer for gap (12) is: part-time
37 FILL THE GAP The resort has both 11 The right answer for gap (13) is: contract
38 FILL THE GAP The resort has both 11 The right answer for gap (14) is: duties
39 FILL THE GAP The resort has both 11 The right answer for gap (15) is: fixed
40 FILL THE GAP The resort has both 11 The right answer for gap (16) is: open-ended
41 FILL THE GAP The resort has both 11 The right answer for gap (17) is: casual
42 FILL THE GAP The resort has both 11 The right answer for gap (18) is: on call
43 FILL THE GAP The Four Winds The right answer for gap (1) is: employers
44 FILL THE GAP The Four Winds The right answer for gap (2) is: employees
45 FILL THE GAP The Four Winds The right answer for gap (3) is: salaries
46 FILL THE GAP The Four Winds The right answer for gap (4) is: minimum wage
47 FILL THE GAP The Four Winds The right answer for gap (5) is: rewards
48 FILL THE GAP The Four Winds The right answer for gap (6) is: benefits
49 FILL THE GAP The Four Winds The right answer for gap (7) is: leave
50 FILL THE GAP The Four Winds The right answer for gap (8) is: equal opportunities
51 If a passenger If a passenger experience 7 across as a result of 10 down, he might be entitled to something called denied boarding __________ in the form of money or a travel voucher. compensation
52 I’ve broken I’ve broken my glasses and I need to find a/an _____ so that I can get them replaced. optician
53 Ladies and gentlemen Ladies and gentlemen, we will shortly be arriving in Athens. Non-EU citizens will need to fill in a ______ before going through Immigration, and we will be handing these out now. landing card
54 Look at the Look at the picture and choose the correct noun to describe the activity: (ẢNH ĐÁY BIỂN) an educational tourism
55 Look at the Look at the picture and choose the correct noun to describe the activity: ( ẢNH LEO NÚI) sports tourism
56 Look at the Look at the picture and choose the correct noun to describe the activity: (ẢNH CÔ GÁI TRONG RỪNG) ecotourism
57 Look at the Look at the picture and choose the correct noun to describe the activity: (ẢNH THĂM CHÙA) religious tourism
58 Match the type of holiday it is describing The Maria Holiday Resort consists of 24 self-contained apartments around a large swimming pool. Each apartment has a well-equipped kitchen where guests can prepare their meals. Alternatively, there are several good restaurants within easy walking distance. Self-catering holiday
59 Match the type of holiday it is describing You provide the warm clothes and the enthusiasm, we provide the waterproofs, the lifejackets and, of course, the boats. After a day’s training in the safety of peaceful Poliparut harbour, you then head for the open sea for a real taste of life on the ocean wave! Sailing holiday
60 Match the type of holiday it is describing  We arrive at Marco Polo airport in the morning and transfer to the city by private water taxi. After checking into our hotel, we meet our guide, who will take us around Saint Mark’s Square, the Doge’s Palace, and the beautiful Basilica di San Marco. We then proceed on foot to the famous Rialto Bridge over the Grand Canal, where you will get the chance…. Sightseeing holiday
61 Match the type of holiday it is describing  Day 1: Depart London Gatwick. Arrive at Camaguey. Transfer to Los Pinchos hacienda for one night.
Day 2: After breakfast, coach to Trinidad. Lunch in Trinidad, followed by a walk around the town. Coach to Cienfuegos, staying at the Hotel Jose Martin for two nights.
Day 3: Local bus to botanic gardens for informed tour. Afternoon at leisure, or optional excursion (supplement payable) to Burette lagoon and crocodile farm.
Tour
62 Nowadays there are Which of the following are ways of booking a holiday? all of these ways
63 Nowadays there are Which of the following do you only need for entry into specific countries? visa
64 Nowadays there are Some countries require immunization against diseases… 6 weeks before travel
65 Nowadays there are If you don’t tell your bank you are going abroad what might they do? Block your cards
66 Nowadays there are You might need travel insurance in case you… have an emergency on holiday
67 Nowadays there are You are expected to check in and print a boarding card before going to… the airport
68 On my last On my last flight, I exceeded my 23Kg baggage __________ and had to pay a large amount of excess baggage. allowances
69 Our ticket is Our ticket is for a __________ trip. It goes from London to Istanbul, from Istanbul to Ankara and from Ankara to London. circle
70 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport has unpredictable arrival times? road
71 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport is convenient because you can choose your own route? road
72 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport can be quite expensive if you travel overnight? sea
73 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport has limits on passenger luggage? air and rail
74 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport is not environmentally friendly? road and air
75 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport has a low environmental impact? rail and sea
76 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport has a luxury version with all-inclusive packages? sea
77 READ 4 TEXTS BELOW AND ANSWER THE QUESTIONS Which type of transport operates between the mainland or islands? sea
78 READ 4 TEXTS BELOW AND FILL THE GAP For comfortable and mobile campsite holidays, try _______. campervans
79 READ 4 TEXTS BELOW AND FILL THE GAP If you like to combine transport and accommodation on the sea, try a ______ yacht
80 READ 4 TEXTS BELOW AND FILL THE GAP House swapping helps you to _______. avoid boredom
81 READ 4 TEXTS BELOW AND FILL THE GAP You can visit a timeshare _______. at a specific time each year
82 READ 4 TEXTS BELOW AND FILL THE GAP Hostels appeal to _______. young people
83 READ 4 TEXTS BELOW AND FILL THE GAP Hotels are accommodations at the _______. high end of the market
84 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. Campus accommodation is available for tourists to rent during _______. the holidays
85 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. Hotels are accommodations at the _______. high end of the market
86 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. You can visit a timeshare _______. at a specific time each year
87 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. Hostels appeal to _______.  young people
88 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. For comfortable and mobile campsite holidays, try _______.  campervans
89 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. House swapping helps you to _______. avoid boredom
90 READ 4 TEXTS BELOW AND FILL THE GAP Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. Guesthouses and B&Bs are different from hotels because they are generally run by _______.  families
91 Read about ecotourism and match each paragraph with a heading  Today many international non-profit organisations are involved in researching and promoting ecotourism. Some of the best known include the World Tourism Organisation, the World Travel and Tourism Council, Tourism Concern and the World Wildlife Fund. Yet ecotourism has become so profitable that there are also many commercial organisations now focusing on this niche market. Organisations involved
92 Read about ecotourism and match each paragraph with a heading  Ecotourism is currently the fastest growing market in the tourism industry, but is it too little too late? Have we already destroyed too much of the planet with our environmentally unfriendly mass tourism? In the future will we have to limit the numbers of visitors and increase the cost of travel in order to preserve certain destinations? The future of ecotourism
93 Read about ecotourism and match each paragraph with a heading  Ecotourism was developed to meet the needs of the increasing number of nature tourists who were also concerned about the environment. There was an early example of ecotourism in Kenya, East Africa in the 1970s, where people began paying to visit safari parks and the money was used for wildlife conservation. Other successful examples are the nature lodges in the rainforests of Costa Rica and Belize, and recent expeditions to Antarctica. The history of ecotourism
94 Read about ecotourism and match each paragraph with a heading  The greatest danger with ecotourism lies in its popularity. The high number of people means there is a constant need for accommodation, transportation, and natural resources, all of which can damage the environment and natural habitats. On the other hand, Ecotourism also enables us to sustain and support communities and their economies by creating jobs and investing in conservation, development, and education projects. Benefits and Downsides
95 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS Receptionist:Hotel reception. How can I help you? What doesn’t the guest ask for? an internet point
96 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS What are usually in the room on arrival? toiletries
97 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS Receptionist:Hotel reception. How can I help you? When does the guest book a table for dinner? 8 p.m
98 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS Receptionist:Hotel reception. How can I help you? What doesn’t the guest ask for? an internet point
99 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS Who is the email from? John Humphries
100 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS What is the purpose of the writer? to search on the local public transportation available
101 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS What is the joint project for? to encourage tourism in two towns
102 READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS What information does the writer want to know? cost, convenience, reliability and any other relevant information
103 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q:  If you cancel more than 48 hours before your stay, you will get all your money back T
104 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: You can’t use hotel facilities before checking in or out. F
105 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q:  It isn’t possible to upgrade your room. F
106 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: It’s a good idea to book a table at the restaurant. T
107 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: Parking doesn’t cost anything. T
108 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q:  You have to pay if you want to change your check-in or check-out time T
109 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: It isn’t possible to upgrade your room. F
110 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: Breakfast is changed every day of the week according to the customer’s idea NG
111 Read the FAQ about the Hotel Excelsior and decide if these statements are True (T) or false (F) Q: The hotel can change all room bookings. F
112 Read the short descriptions of National Trust sites and decide who is the most suitable person for this place.  Dunster Castle, Somerset: are you mad about history? Explore the secret passage in the medieval castle. Discover the Lovers’ Bridge in the gardens. Go bat-watching in the great hall. Find out about the lives of Dunster’s noble families. Visit the gardens all year round, 11-4 in winter, 11-5 in summer The castle opens March to October 11-5. Hoili is very romantic and likes investigating mysteries and nature-watching. She’s also quite interested in history and gardening.
113 Read the short descriptions of National Trust sites and decide who is the most suitable person for this place.  Theatre Royal, Suffolk: do you have a passion for drama? Visit Britain’s last Regency theatre. You can see the amazing hand-painted ceiling. It’s just like the sky! Then watch a 19th-century-style play. Open February to November, Tuesday and Thursday p.m., Saturday and Sunday a.m. Entrance is free. You only pay for performances. Gwen is mad about history and drama. She hates being outside and doesn’t really like gardens or nature
114 Read the short descriptions of National Trust sites and decide who is the most suitable person for this place.  Red house, Kent: if you love looking at beautiful things, this is the place for you. You can see William Morris’s art nouveau furniture, Edward Burne-Jones’s original artwork, or try relaxing and playing games in the landscaped garden. Open March to December 11 a.m. to 5 p.m. David likes art and architecture, and he also enjoys relaxing and playing games. He hates learning about history.
115 Read the short descriptions of National Trust sites and decide who is the most suitable person for this place.  South Foreland Lighthouse: can you imagine living and working in a lighthouse on the White Cliff of Dover overlooking the sea, at the time of the first international radio transmission? Find out what it’s like and leam about Marconi and Faraday’s early experiments, March to October, 11 am. to 5.30 p.m. Mick has a passion for science and loves finding out about how things work. He doesn’t like going to museums or to theatres.
116 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: People travel ________ for different reasons
117 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which kind of accommodation includes breakfast, lunch, and dinner? full board
118 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Ecotourism is ethical and responsible about ________ natural environments
119 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: How many travelers arrive at destinations across the world every year? hundreds of millions
120 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: You can take ________ study and business trips
121 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Tourism is travel ________ to places where you don’t live
122 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Why do you need to purchase tickets for airlines, trains, ferries, and coaches in advance? to reserve a seat and get a good price
123 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: How can you book holidays? through a tour operator, a travel agent, or on-line
124 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Why don’t you pay for information from Tourist information Points? Because it’s free
125 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Where is this a common option? on package or cruise ship holidays
126 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: For whom and what is there a wide range of different accommodations options? for different people and pockets
127 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Who was the third African host of FIFA? Not mentioned
128 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: For international travellers, which is the lesser popular event? European Football Championships
129 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which sport are Indianapolis, Monaco and Le Mans all venues for? motor racing
130 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: What is a growing trend in the tourism industry? Sports tourism to global sporting events
131 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which hotel position is responsible for bookings and bills? Desk clerk
132 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which hotel position needs good local knowledge? Concierge
133 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which hotel position is responsible for moving and setting up meeting equipment? porter
134 READ THE TEXT BELOW AND ANSWER THE QUESTIONS: Which hotel position deals with customer complaints? General manager
135 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you eat excellent seafood? Gothenburg
136 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you hike in spectacular scenery? the Majella National Park
137 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you see Portuguese architecture? Angola
138 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you have a steam bath? Morocco
139 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you admire ice sculptures? Dubai
140 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you go to the beach in a winter destination? Gothenburg
141 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you enjoy unspoilt sandy beaches? Angola
142 READ THE TEXT AND DECIDE IN WHICH DESTINATION YOU CAN DO THESE THINGS? Where can you ski in a hot country? Dubai
143 Read the text below and answer the question: Which category of private sector organisations is NOT mentioned in the text? We can separate private sector organisations into three categories. Independent companies have one or more branches, which can often be close to each other. They sell their holidays to people locally and market them by word of mouth. Miniple companies have several branches in different areas, which sometimes use different trade names and they have a head office, which can manage the organisation’s marketing strategy centrally. Multiple agencies have branches in all major towns and cities, and they can be part of very large tourism sector companies. They market holidays on the basis of competitive prices or special offer packages. Governmental agencies
144 Read the text below and answer the question: Which category of tourism is NOT mentioned in the text? Tourism falls into three categories. Firstly, they can be non-governmental organisations or organisations charity like the World Tourism Organisation, a United Nations’ organisation which promotes The development of responsible, sustainable and universally accessible tourism’ (UNWTO). Secondly, they can be government organisations like Britain’s national tourism agency, Visit Britain, which markets British tourism at home and abroad. Thirdly, they can be private sector organisations like Thomas Cook, which promote and sell holidays for profit. being personally interfered organisations
145 Read the text below and answer the question: Which category of tourism is NOT mentioned in the text?  In addition to this, travel agents can be members of trade associations, organisations representing travel companies who can help with marketing and protect customers’ rights. Of course, nowadays many people prefer online do-it-yourself tourism to any of these organisations. host online do-it-yourself tourism
146 READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE. (ẢNH PHÒNG TẮM) en suite bathroom
147 READ THE TEXT  WITH THE HOTEL FACILITIES YOU SEE. (ẢNH PHÒNG MÁY TÍNH) internet point
148 READ THE TEXT WITH THE HOTEL FACILITIES YOU SEE. (ẢNH 3 CHAI) toiletries
149 READ THE TEXT (ẢNH KÉT SẮT) safe deposit box
150 READ THE TEXT WITH THE HOTEL FACILITIES YOU SEE. (ẢNH TỦ COCACOLA) refrigerated minibar
151 Read the texts Read the texts and match the picture below with the right one. (ẢNH 3 NGƯỜI LEO LÚI) Have you ever thought about taking a walking holiday in Ireland, combining sea, hills, and forests? You’ll stay in solar-powered, eco-friendly guesthouses, hiking in small groups, eating locally produced food, learning about Irish culture and nature from your guides and socialising with the locals in traditional Irish pubs.
152 Read the texts Read the texts and match the picture below with the right one (ẢNH HỒ NƯỚC) Have you ever wished luxury didn’t cost the earth? Well, it doesn’t have to if you’re relaxing in a new eco-resort in the Maldives, destined to be the first carbon-neutral country in the world. Your money will help finance coral cleaning, waste management, water conservation and renewable energy sources.
153 Read the texts Read the texts and match the picture below with the right one (ẢNH THÀNH PHỐ CỔ TRÊN NÚI) Have you ever imagined trekking the Inca trail to Machu Picchu, kayaking the fjords of Chilean Patagonia and nature-watching on the Galapagos Islands? Local accommodation, hospitality and guides provide opportunities to interact and learn about Latin American people and cultures.
154 Read the texts Read the texts and match the picture below with the right one (ẢNH 3 HỌC SINH) Have you ever been on a volunteering holiday? Here’s your chance! Come to Cambodia and teach sport, music, art or drama to disadvantaged children. You will live with local host families, learn about the culture, and take sightseeing trips to beaches, temples and monkey refuges.
155 The Foundation Beyeler The Foundation Beyeler in Basel is a/an _____ that contains famous works by Picasso, Miró, Max Ernst and other 20th century artists and sculptors. art gallery
156 The hotel provides The hotel provides a complimentary __________ for all guests, so you don’t have to get a bus or taxi into town when you arrive. airport transfer
157 This is a This is a __________ fare, which means that if you want to change your flight time, you will have to pay more money. penalty
158 Travel Travel______is an agreement with a company by which you are paid compensation if you have an accident, lose your belongings or have them stolen. insurance
159 When I flew When I flew to Melbourne, the flight involved a 12-hour __________ in Tokyo: I had to wait 8 hours for a change of planes. Layover
160 When the passenger When the passenger wanted to change his flight time and date, the airline had to __________ his ticket so he could fly on the new date. reissue
161 When you book When you book a flight, you are given a special passenger number which is entered into the airline’s computer system. This number is known as a record __________. locator
162 Would guests please Would guests please note that the latest __________ is midday (12 o’clock) on the day they wish to leave. check-out time